It’s hard to know what to expect when you’re first enrolling in childcare. So to make it easier for you, we’ve created a parent handbook for you to view online or print out to read later.
The parent handbook contains lots of helpful information about what to expect from childcare, what to bring on your child’s first day and other useful information such as links to government sites with information about any benefits you may be entitled to.
If you require any further information, please feel free to call or drop in to any one of our centres to discuss your needs with the centre director or any of our educators.
Confidentiality of Centre Records
We value your privacy. Please check the following link to view our Confidentiality of Centre Records Policy.
National Quality Framework
Research has shown a child’s experience in their first five years sets the course for the rest of their life and in recognition of this, the Australian Government in partnership with all states and territories, has introduced the National Quality Framework to ensure high quality and consistent early childhood education and care across Australian to provide children with the best possible start to their education.
Buggles has embraced this framework and introduced its seven key areas which focus on:
- Educational program and practice;
- Child’s health and safety;
- Physical environment;
- Staffing arrangements (including the number of staff looking after children);
- Relationships with children;
- Collaborative partnerships with families and communities;
- Leadership and service management.
Buggles has not only adhered to this framework well ahead of the necessary timeframes, but we are constantly seeking ways to improve our programs to ensure we deliver a quality of education that exceeds the standards and sets a benchmark for the industry.
For more information on the National Quality Framework please visit acecqa.gov.au/national-quality-framework
Every Buggles centre is held to the highest safety, cleanliness and maintenance standards in the industry. Our centres are accessible by single-entry security with either keypad or swipe card access and there are no external entry points to the playground or outdoor areas. A detailed record is kept of every child’s daily arrival and departure times and the adult responsible for picking up and dropping off the child must sign the record. A child cannot be released to a person under the age of 18. If you arrange for another person to pick up your child, you must notify the centre and proof of identification must be shown to Buggles staff when the person arrives to collect your child.
All staff at our centres are trained in first aid and asthma & anaphylactic care and no staff member will be present without a current Working With Children’s check. All dietary and allergy requirements are catered for and the centres are a “nut free” zone. At Buggles we hold our safety and security procedures in the highest regard and will not compromise on safety or apologise for being overtly vigilant when it comes to the protection of your children.
We strive to provide you and your child with a trusting and safe environment. All our centres are designed and laid out under strict supervision of government bodies, consultants and the latest research. All our centres, spaces and outdoor areas have a purpose and have been designed to promote children’s research and autonomous discovery both as an individual and within small groups. Inspired by the Reggio Emilia Approach, our spaces have been created to stimulate and encourage learning, independence and growth within a carefully managed environment.
Managed risk at Buggles Early Learning and Kindy
While we take great care in ensuring a controlled and stimulating playground design and stringent supervision and maintenance to prevent serious, life-threatening injury at Buggles, there is considerable evidence showing the positive effects on children’s development by providing managed risk in the playground. Children develop good risk-assessment skills and build confidence, resilience and a sense of competency about themselves and their capabilities. Children who become confident risk-takers in the playground, tend to transfer this skill to indoor, academic challenges. They develop a risk-taking disposition and show persistence, perseverance and good problem-solving skills. They have the ability to engage with uncertainty, risk making a mistake, be prepared to be wrong and go on to learn and acquire new skills.
In contrast, not providing appropriate playground risk can lead to some children taking inappropriate risks, in search of the thrill and challenge they seem hard-wired to seek. Similarly, children not provided with risk-taking opportunities, are less likely to develop good decision-making skills necessary to judge risks. Parents want their children to be resilient, persistent, to develop problem-solving skills and physical competence. Well-designed playgrounds can play a significant part in supporting children to master these skills. The key is to reach a balance and be sensitive to children’s developing skills and abilities, we need to make sure that hazards are eliminated from playgrounds and provide risks that are visible to children and match their abilities.
Note: A Risk is something visible and relates to taking a chance, whether to have a go, what could the likely outcome be—reach the top of the slide or fall off the ladder. A Hazard is something the child might not see as likely to have a negative outcome.
Reference: Helen Little and Shirley Wyver, Institute of Early Childhood, Macquarie University. Outdoor play: does avoiding the risks reduce the benefits?, Australian Journal of Early Childhood, Vol. 33, No. 2, June 2008, pp. 33-40.
Medical and Special Needs
The administering of medication is strictly monitored and governed by procedures and guidelines to ensure the safety of all children and there is always a minimum of one staff member at every centre at all times who holds a current First Aid Certificate and CPR qualifications.
If your child is unwell parents are requested not to bring them into the Centre and if your child suffers from any severe allergic reactions, staff must be notified and an epipen can be securely stored on the premises if required.
If your child has special needs that can be catered for within the usual centre routine, your child will be integrated into the group with the assistance from an additional support worker as required. Every centre adheres to strict Sun Smart policies and a full report is documented in the unlikely event a serious accident should occur within any of the centres.
Choosing the right childcare can be a daunting decision. At Buggles, we pride ourselves on offering the service, care and attention that makes your child’s transition from home to school easy, informative, happy and comfortable. There are many things to consider when choosing the right childcare, so we have made a list of the frequently asked questions and useful links that will make this process a little easier and ensure that you will be provided with the highest standard of care your child deserves.
1. What are the staff qualifications and are they police checked for working with children?
All educators require a minimum of Certificate III in Children’s Services. Each room has a Leading Educator who holds a Diploma in Children’s Services or higher. All educators have successful gained a Working With Children’s Check and many hold formal certification in First Aid and Asthma & Anaphylaxis.
2. What types of food do you provide? Do you cater for dietary, cultural and medical needs?
We offer Spring / Summer and Autumn / Winter menus both of which are on a 5-week rotation. All menus are nutritionally balanced to ensure that children are provided with the recommended daily intake of each food group. Breakfast, Morning Tea, Lunch and Afternoon Tea are provided. Dietary, cultural and medical needs are also catered for at the centre. We encourage families to meet with our cook during the orientation process and discuss the child’s specific needs. All rooms have a copy of the child’s dietary requirements and food allergies, as does the cook.
3. What are the room routines?
Room routines vary depending on the age of the child and the centre you choose. Those children in the babies room follow their individual home routine. As they progress to the Toddler’s room, we begin to blend this routine with a more general routine that follows regular mealtimes and sleep patterns. Kindy children have the most structured routine that encourages self-service and independent feeding. Please contact the centre you are interested in to get a more detailed routine.
5. How do I pay my fees to the centre?
We’ve made it easy for you and have direct debit implemented via bank account or credit card. All you need to do is choose how often you want to pay, the day you want it to come out on and fill out an Ezidebit form. You can pay weekly, fortnightly or monthly as long as payments are made a payment cycle in advance at all times.
6. Does the centre follow a curriculum?
We follow the National Quality Framework and Early Years Learning Framework at the centre. Our curriculum is a balance of child led and adult intentional teaching and offers children the opportunity to participate in active learning whilst having the support and challenge they need from educators. We incorporate elements of the Reggio Emilia approach into our learning to ensure that children have the opportunity to immerse themselves in learning that is rich in creativity whilst offering depth, appropriate challenge and fun.
7. How are behavioural issues dealt with?
All educators hold qualifications in Children’s Services and have accredited training on behaviour management. Behaviour management is visited on an individual level with those children who require support / guidance.
8. How will I know what my child has done in their day at the centre?
Each room offers information about your child’s care and learning for the day in various formats. The Daily Journal displayed at your centre forms part of the planning cycle and documents the activities of the room for that day. Most importantly, educators take the time to have that vital chat in person with you at collection and drop off times every day.
9. Does the centre follow any sun safety guidance?
We follow the Sun Smart program and have an all year round sun policy. Families are asked to provide a sun hat that can be labelled and kept at the centre for their child. Clothing covering shoulders is required as is a water bottle. Sunscreen is applied before going outdoors and staff monitor the UV levels daily.
10. What is the age group of children in each room?
The Babies room caters for children aged 6 weeks to 18 months (approx.). At around 18 months if children are of the age and stage to begin transitioning to the Toddler’s room, we will then work with parents to undertake that transition. Children are able to join the Toddler’s room from 18 months until they reach 3 years of age, however should parents and staff agree that a child is developmentally and emotionally ready to transition to the Kindy room sooner then we can commence that transition at 2 and a half years. Kindy room children mainly range from the ages of 3 to 5 years.
11. What do I need to bring in for my child?
All families are asked to provide a spare set of clothes for their child in case of any spillages or accidents. Please provide a sunhat and also sunscreen if your child has sensitive skin. Please provide nappies and nappy cream to ensure you have control over the products you want your child to use.
12. What is your accident policy and procedure?
We have a clear policy and procedure to support any accidents that may occur at our centres. All staff at the centre are trained in First Aid. Should an accident occur parents will be informed either at collection time or via telephone immediately. Staff also complete an accident form containing full details of the situation and how it was managed and parents are then asked to sign this at collection time.
Links and Resources
In addition to supporting our community, Buggles is always willing to promote and refer other businesses and resources within our local communities which we think can be of benefit to our parents and children. Some of these links provide family support, educational ideas, recipe suggestions and more. A parent can never be armed with too much information so we encourage you to browse these sites at your leisure.
EDUCATION AND LEARNING
FAMILY RESOURCES AND SUPPORT
HEALTHY LIVING AND RECIPE IDEAS
SPORT AND LEISURE
SPECIAL NEEDS AND BEHAVIOURAL RESOURCES